It's been quite a saga to try to get the garden re-striped.
- Wifey submitted an online request for them to come out in late February.
- On March 3rd, we received emails indicating that our power company would come out to mark the space, but that the other three utilities didn't have anything in the area in question.
- Considering they already marked that they did have two data lines and considering I found a coax while digging out one of the juniper bushes, they were clearly incorrect this time.
- SMECO marked the area. I was able to talk to the tech who was doing it. I learned a bit about the process. Even better -- his family owns a farm up the road. I learned they have no interest in allowing their farm to be developed. Great news!
- On March 7th, I called Miss Utility to try to get this resolved. Another ticket got submitted to have the area marked within the next two days.
- On March 9th, SMECO came out and marked the same area. We received the same emails from the data companies saying there was nothing there.
- Around 11:00 this morning, I called Miss Utility again. The very helpful operator I spoke to sort of figured out what was going on there. The pointed me to the company (Utiliquest) who actually does the marking.
- When I called Utiliquest, I got some info from that operator. She helped get some traction on obtaining a resolution.
- I learned that I needed to file for a "discrepancy" with Miss Utility.
- I learned that Verizon is looking at the info online. I need to make sure Miss Utility puts a special code in the request to make them actually come mark the space. I also learned that the lady I talked to doesn't think much of Verizon.
- I received confirmation that these companies are only looking at blueprints online to determine where my utilities are located. Clearly, they're looking at the wrong spots.
- Also, it turns out that I got the Baltimore office when I needed the one from a closer company -- Miss Utility had the wrong phone number on file. Regardless, I had to call Miss Utility back.
- Around 12:30 I called Miss Utility again. Armed with the info provided by Utiliquest, I was able to file a discrepancy report. The lady I spoke with recommended that I call Utiliquest in about a half hour to verify they got the right coding to come out and mark the area and not just do what they've been doing to this point.
- Shortly after that call, I called the other Utiliquest office. I explained the situation to the new lady. She said they'd send somebody out within a couple of days but also said I needed to call Verizon on my own because, according to this lady, they wouldn't believe what's in the Miss Utility request.
- After grabbing some lunch, I called Verizon. After 15 minutes on hold, I got a helpful lady who, after listening to what I told her, said, "okay, we'll have them send someone out." And that was it.
- So I called the second Utiliquest office back to "close the loop." I got the same lady in this office as before. I told her what the Verizon lady told me and she said, "okay. I talked to the tech in the area. He's going to mark you this afternoon as his last stop of the day. He should be there around 4:00."
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